KYC, security deposits and handover evidence

The three things that cost a rental business real money: the renter you could not identify, the deposit you forgot, and the damage nobody can prove.

Documents attached to the hire

Driving licence details are captured against the booking and retained the way the statutory renter register expects — not left in a camera roll.

Aadhaar handled with restraint

Where Aadhaar is collected it is stored masked to the last four digits, and the image is discarded rather than retained. Holding a full copy of someone’s Aadhaar is a liability, not a feature.

Deposits stay visible until they go back

Each security deposit sits on its booking until you record the return, so nothing is settled from memory — and the deposit is never treated as your revenue or charged a platform fee.

Condition, recorded at both ends

Photographs and video at handover and again at return, attached to the booking. The evidence exists before the argument does, which is usually enough to prevent the argument.

What this does not do

Raahvi records what you capture. It does not verify identity on your behalf unless a verification provider is connected to your account, and it does not replace your own checks at the counter.

Questions before you start.

Do my customers need to install an app?
No. Your customers open your booking page in a browser and message you on WhatsApp. There is nothing for them to download and no account for them to create.
Can I use my own WhatsApp number?
Yes — your booking page shows your number, and enquiries arrive in your own WhatsApp exactly as they do today. Automatic replies and the guided booking flow require that number to be connected to a WhatsApp Business channel; until it is, you simply reply yourself and the booking is still recorded.
How long does setup take?
Adding your first vehicles, rates and deposit takes most operators about ten minutes. Photographs and your rental terms can be added afterwards without taking the page down.
How is the 3% calculated?
It is 3% of the rental amount on bookings you actually complete. Bookings that are cancelled before they start are not charged.
Is the security deposit included in the fee?
No. The refundable deposit is excluded from the fee calculation entirely. It is your customer’s money being held and returned, so Raahvi does not treat it as revenue.
Can I list cars, two-wheelers and equipment together?
Yes. Cars, two-wheelers, laptops and general equipment are all supported, each with their own rates, deposit and usage limits, on one booking page.