VEHICLE HANDOVER & RETURN CHECKLIST
Keep this at the counter. Two minutes at pickup settles most disputes at return.

AT PICKUP — record with the customer present
[ ] Slow walk-around video: all four sides, roof, both bumpers
[ ] Close photos of EXISTING damage, with something for scale
[ ] Odometer reading, clearly legible
[ ] Fuel / charge level, photographed on the dashboard
[ ] Interior: seats, dashboard, boot, any existing marks
[ ] Tyres including the spare; jack and tools present?
[ ] Documents in the car: insurance, PUC, RC copy
[ ] Accessories going out: charger, mounts, helmets, child seat
[ ] Customer has SEEN this record

Vehicle ......................  Reg no ......................
Out (date/time) .............  Odometer ....................
Fuel/charge .................  Deposit held ................

AT RETURN — compare, do not re-inspect
[ ] Same walk-around, same order, so the videos line up
[ ] Odometer: distance used vs distance included
[ ] Fuel / charge vs what it went out with
[ ] New damage photographed against the SAME panel at pickup
[ ] All accessories returned
[ ] Challans or toll notices during the hire

Back (date/time) ............  Odometer ....................
Extra distance ..............  Deductions ..................
Deposit returned (date/how) .................................

THE THREE THAT MATTER MOST, if the counter is busy:
walk-around video · odometer photo · fuel level photo

From raahvi.com/resources/vehicle-handover-inspection-checklist
Raahvi is booking and operations software. Every rental is a contract
between the customer and the rental business.